ace123 Privacy Policy — Your Information Is Safe
ace123 makes protecting your personal information its highest priority. This policy describes with full transparency how we collect, store, and use your data.
1 Introduction and Purpose of This Policy
ace123 ("we", "our", "platform") operates a safe and reliable online casino and betting service for users in Bangladesh. This Privacy Policy ("Policy") applies to the ace123.cam website and all associated services.
By using our platform, you consent to the methods of data collection and use described in this policy. We respect your privacy and are committed to ensuring your personal information is properly protected.
ace123 believes that data protection is a fundamental right. That is why we store all your information using SSL encryption, fair play principles, and strict security protocols. If you have any questions about anything described in this policy, please contact our 24/7 support team.
2 What Information We Collect
We collect the following types of information for registration and use of services on the ace123 platform. The purpose of each data collection is specific and lawful.
Personal Identity Information
Information you provide when creating an account:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address
- National ID or passport number (for KYC verification)
Financial Information
Information required to process transactions:
- bKash / Nagad / Rocket account number
- Bank account details
- Deposit and withdrawal history
- Transaction date and amount
Technical Information
Information about your device and connection:
- IP address
- Device type and operating system
- Browser version
- Session duration and login history
- Cookie data
Gaming Activity Information
To improve your gaming experience:
- Game history and bet amounts
- Preferred game types
- Bonus and promotion usage history
- VIP level progress
3 Purpose of Use for Collected Information
ace123 uses collected information only for lawful and specific purposes. We never sell your personal information to third parties without your consent.
Account Verification and Security: Confirming your identity, preventing fraud, and maintaining account security.
Financial Transaction Management: Processing information required for deposits, withdrawals, and bonus payments.
Service Improvement: Analysing your playing habits to deliver a better and more personalised experience.
Customer Support: Resolving your complaints, answering questions, and providing effective assistance through live chat.
Promotions and Offers: Notifying you of relevant bonuses, tournaments, and special offers based on your preferences.
Responsible Gaming: Monitoring your gaming activity to intervene when needed and help you set limits.
Legal Compliance: Maintaining records required to comply with applicable laws and regulations.
Technical Issue Resolution: Identifying platform errors and ensuring overall performance.
4 Information Sharing and Third Parties
ace123 shares your personal information with third parties only in the following limited circumstances. We never sell or lease your information for commercial purposes.
Payment Processors
Necessary financial information is shared with bKash, Nagad, Rocket, and bank transfer service providers to process financial transactions. These payment partners are governed by their own privacy policies.
Technology and Game Providers
Our game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive necessary technical data to ensure a seamless gaming experience. They do not receive any personal identity information.
Law Enforcement Agencies
We are required to provide necessary information in response to valid legal claims, court orders, or requests from regulatory authorities. In such cases, we will provide only the information legally required.
Fraud Prevention and Security
Limited information may be shared with partner security organisations to prevent fraudulent activity, money laundering, or other unlawful conduct. This is done in the interest of all users' safety.
5 Cookies and Tracking Technologies
ace123 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.
Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, perform security checks, and enable basic navigation. These cookies cannot be disabled.
Functional Cookies
These store your preferences such as language selection, session information, and personalised settings. They ensure a convenient experience on each of your visits.
Analytics Cookies
These help analyse how the ace123 platform is used. This information is used to understand which pages are visited most and where improvements are needed.
Managing Cookies
You can control cookies from your browser settings. Please note that disabling certain cookies may cause some ace123 services to not work properly.
6 Data Security Measures
ace123 uses industry-standard technologies and methods to protect your information. Our security systems are regularly updated and audited.
SSL Encryption
All communication between you and the ace123 servers is protected by 256-bit SSL encryption.
Secure Data Storage
All personal and financial information is stored on encrypted servers. Unauthorised access is prevented.
Two-Factor Authentication
Two-factor authentication is available on your account for additional security.
Important Limitation of Liability
Although ace123 takes all reasonable steps, transmitting information over the internet is not 100% secure. ace123 is not liable for limited losses resulting from cyberattacks or other unforeseen circumstances. We commit to taking prompt action and notifying users in the event of any security breach.
7 Your Rights and Controls
As an ace123 user, you have the following rights over your own information. Contact our support team to exercise these rights.
Right to Access Information
You may request a complete summary of all information ace123 holds about you at any time.
Right to Correct Information
If any information you have provided is incorrect or incomplete, you may request that it be corrected.
Right to Delete Information
In certain circumstances you may request that your personal information be deleted. Some information must be retained for a set period due to legal obligations.
Right to Object to Processing
You may object at any time to your information being used for marketing and promotional communications, and you may opt out of this.
Right to Data Portability
You may receive a copy of the information ace123 holds about you in a structured and readable format.
Right to Withdraw Consent
If you have previously given consent for your information to be processed for a specific purpose, you may withdraw that consent at any time.
8 Data Retention Period
ace123 retains your information only for as long as necessary. The retention period depends on the type of information and the purpose for which it was collected.
- Account Information: For as long as the account is active and for a set period after closure as required by law.
- Financial Transaction Records: For the period specified under applicable regulations for legal compliance.
- Gaming History: For as long as needed for responsible gaming monitoring and dispute resolution.
- KYC Verification Data: For the period required to meet legal obligations.
- Support and Communication Records: For a limited period to ensure issues are resolved.
- Marketing Consent Data: Until consent is withdrawn, and retained afterwards as evidence to avoid disputes.
Once the specified period has ended, ace123 securely deletes your information or disposes of it in a way that no longer allows identification.
9 Privacy Protection for Minors
ace123 is an adults-only platform and provides services only to those aged 21 or older. We do not intentionally collect any information from minors.
Age verification is in place during the registration process. If we become aware that a user is under 21, that account will be closed immediately and all collected information will be deleted. If a parent or guardian believes their child has registered on ace123, please contact us directly.
10 Changes to the Privacy Policy
ace123 reserves the right to amend and update this privacy policy as needed. For significant changes, we will notify users by email or by displaying a notice on the platform.
Continuing to use the ace123 platform after a policy update will be considered as your acceptance of the revised policy. We therefore recommend visiting this page regularly to stay informed about the latest privacy policy. The date of each update will be noted at the top of this page.
11 Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact the ace123 support team. We will handle any information-related requests from you as promptly as possible.
24/7 Live Chat Support
Log in to the ace123 platform and speak directly with our support team in Bengali at any time.
Email Support
Send any privacy-related requests to: [email protected]
For data-related support requests please include in your message: your registered email address, the type of request (access / correction / deletion), and a brief description. ace123 will process your request as promptly as possible on business days.
To learn more about ace123 and read our terms and conditions, visit: About Us | Terms and Conditions | Responsible Gaming